Post- Consumer Support
If you are the original homeowner and need service for products installed by our team through one of our partnered interior design firms, please complete the form below. Our service department will review your installation details and follow up with warranty information, scheduling availability, or next steps. Please note we only provide support to the original homeowner, and purchasing or upgrading of any product MUST BE DONE THROUGH YOUR ORIGINAL DESIGN FIRM. Please read below for further details on this.
Because we are not a dedicated service-only company, our installers are often scheduled on active installation projects and may be booked several weeks in advance. To help us schedule your service as quickly as possible, we recommend including a few preferred days and general time windows when you are available.
Providing flexible availability allows us to fit service visits into our installation schedule more efficiently and often helps us assist you sooner.
We appreciate your patience and look forward to helping resolve your service needs.
Service & Product Support
We are committed to ensuring the products we design and install continue to perform beautifully for years to come. Our service team is available to assist with adjustments, repairs, and warranty questions for installations completed by our company.
Because we work directly with builders and our partnered design firms to deliver custom solutions, our service department supports original homeowners whose products were supplied and installed by our team. If you purchased a home where our products were previously installed, we are happy to help identify the manufacturer so they may guide you to an authorized service provider in your area.
Service Eligibility
Service requests are available exclusively for the original homeowner whose products were installed by our team. Our service coverage does not transfer if the home has been sold.
If you are the original homeowner and would like to add additional products or upgrades, these requests must be made through your original design firm.
If the home has been transferred or sold and you are the new homeowner, we are unable to provide direct service as we are a wholesale manufacturer and distributor. However, we are happy to assist by helping you identify the product manufacturer and information, who can provide warranty information and refer you to a certified service provider in your area.
Warranty Coverage
Most of our products include a limited lifetime warranty covering worksmanship and manufacturing defects. This warranty does not cover normal wear and tear, including:
-
Stains or discoloration
-
Sun exposure or fading
-
Misuse or accidental damage
Motorized and automated systems typically carry manufacturer warranties of up to five years, depending on the product.
Over time, certain components may naturally require replacement, and our team is happy to assist with those repairs when applicable.
Service Visits
For the first three months following installation, we provide complimentary service visits, including trip and service fees.
After this initial service period, in-home service visits are available for a $95 service fee, which generally includes up to one hour of any repairs that can be done on site. If additional labor or replacement parts are required, or we need to take the product down for maintenance in our shop or sent back to the factory, we will provide a clear estimate before proceeding with any work. Please note this can take 2-6 weeks depending on the treatment type and the damage. We can install paper temporary shades if you are needing them for $12-$36 a window, depending on the window size. Just mention you need temporaries if your treatment needs to be removed.
Request Service
If you are the original homeowner and need service for products installed by our team, please complete the service request form below. Our team will review your installation details and follow up with warranty information or scheduling options.
Because we are not a dedicated service-only company, our installers are often scheduled on active installation projects and may be booked several weeks in advance. To help us assist you more quickly, please include a few preferred days and general time windows when you are available.
Providing flexible availability helps us fit service visits into our installation schedule more efficiently.